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Updated: 28 October
Quality assurance textbooks
M. Tribus Selected Papers on Quality Improvement (British Deming
Association, Salisbury, UK).
US Consumer Product Safety Commission (1979)
Instrumentation Quality Assurance Manual (Washington, DC).
(1983) Quality Assurance in Research and Development (Dekker).
(1989) Total Quality Management (Heinemann Professional Publishing).
E. Winston (1997 with revisions in 1999). Total Quality Management, (Regent
University School of Business).
Standards and standardisation guides
ISO 9000:2005 Quality management systems - Fundamentals and
ISO 9001:2008 (and ISO 9001:2008/Cor 1:2009) Quality
management systems - Requirements
ISO 9004:2009 Managing for the sustained success of an
organization - A quality management approach
ISO/IEC 17025:2005 General requirements for the competence
of calibrating and testing laboratories
ISO Guide 34:2009 General requirements for the competence of
reference material producers
ISO 10001:2007 Quality management - Customer satisfaction -
Guidelines for codes of conduct for organizations
ISO 10002:2004 Quality management - Customer satisfaction -
Guidelines for complaints handling in organizations
ISO 10003:2007 Quality management - Customer satisfaction -
Guidelines for dispute resolution external to organizations
ISO/DIS 10004 Quality management - Customer satisfaction -
Guidelines for monitoring and measuring
ISO 10005:2005 Quality management systems - Guidelines for
ISO 10006:2003 Quality management systems - Guidelines for
quality management in projects
ISO 10007:2003 Quality management systems - Guidelines for
ISO/CD 10008 Quality Management - Customer satisfaction -
Guidelines for business-to-consumer electronic commerce transactions
ISO 19011:2002 Guidelines for quality and/or environmental
management systems auditing
ISO 10012:2003 Measurement management systems -
Requirements for measurement processes and measuring equipment
ISO/TR 10013:2001 Guidelines for quality management system
ISO 10014:2006 (and ISO 10014:2006/Cor 1:2007) Quality
management - Guidelines for realizing financial and economic benefits
ISO 10015:1999 Quality management - Guidelines for training
ISO/TR 10017:2003 Guidance on statistical techniques for
ISO/DIS 10018 Guidelines on people involvement and
ISO 10019:2005 Guidelines for the selection of quality
management system consultants and use of their services
Copies of these
standards can be ordered from the
Quality control and statistics
L.P. Provost (1984) Statistical Methods in Environmental Sampling ACS
Symposium, Series 267, 79-96.
D. McCormick and A. Roach (1987) Measurement,
Statistics and Computation (Wiley).
ISO 8258:1991 Shewhart control charts.
ISO 7873:1993 Control charts for arithmetic average with
Hans-Joachim Mittag, Horst Rinne, (1993 ) Statistical
methods of quality assurance (Chapman & Hall)
M. Thompson, R. Wood.
Harmonized Guidelines for Internal Quality Control in
Analytical Chemistry Laboratories. Pure Appl. Chem., 67, 49-56.
Quantifying Uncertainty in Analytical Measurement (QUAM).
2nd internet Edition.
J.N. Miller, J. C. Miller, (2005)
Statistics and Chemometrics for Analytical Chemistry, 5th Edition,
(Pearson Education Limited).
of Statistical Methods
ISO/IEC Guide 98-3:2008, Uncertainty of measurement - Part
3: Guide to the expression of uncertainty in measurement (GUM:1995).
Quality assurance of chemical measurements
OECD (1982) Good Laboratory Practice in the Testing of Chemicals (OECD,
J.K. Taylor (1983) Validation of Analytical Methods Anal. Chem. 55,
F.M. Garfield (1991) Quality Assurance Principles for Analytical
Laboratories, 2nd edition (AOAC International).
J.K. Taylor and
N.M. Trahey 1993
for SRM Users, NIST Special Publication 260-100 (Washington, DC).
quality in analytical chemistry. An aid to accreditation.
and V Barwick (2007). Quality Assurance in Analytical Chemistry, (Wiley).
Bernd W. Wenclawiak, Michael Koch, Evsevios Hadjicostas, (Eds.) ( 2010)
Quality Assurance in Analytical Chemistry - Training and Teaching,
2nd edition, XVIII, (Springer).